WARRANTY

& MAINTENANCE GUIDE

2021-2022 – V.1

WELCOME TO THE FAMILY

ATELIERS JACOB

Congratulations on your purchase!

We are pleased to have you as a customer!

This document is a tool made available to you in order to give you an overview of the conventional warranty coverage offered by our company. The Ateliers Jacob Inc. warranty includes three coverages: one (1) year, five (5) years and twenty-five (25) years.

The Ateliers Jacob Inc. warranty, if applicable, becomes effective upon delivery of the project. The Ateliers Jacob Inc. warranty is offered to the initial purchaser and is transferred to subsequent purchasers for the valid period. Of course, as long as the total amount due is not paid, Ateliers Jacob Inc. is under no obligation to act under the warranty offered herein.

WARRANTY DETAILS – ATELIERS JACOB INC.

PERIOD OF COVERAGE

1 year

Subject to the exclusions set forth herein, Ateliers Jacob Inc. warrants, for one year from the date of delivery, its products against:

  • Any manufacturing defect affecting the products supplied;
  • Any defect affecting the products in connection with the assembly, installation or delivery thereof, if performed by Ateliers Jacob Inc.

5 years

Subject to the exclusions set forth herein, Ateliers Jacob Inc. warrants the following products against any manufacturing defect for a period of 5 years from the date of delivery:

  • Doors;
  • Drawer fronts and mouldings;
  • Adjustable shelves.

25 years

Subject to the exclusions set forth herein, Ateliers Jacob Inc. warrants the following products against manufacturing defects for 25 years from the date of delivery:

  • Manufactured cabinet boxes;
  • Standard hinges;
  • Runners and all other drawer parts.

 

 

EXCLUSIONS

It is important to be aware of the following exclusions, as they are limitations of the stated warranty offered by Ateliers Jacob Inc. Where applicable, these exclusions release Ateliers Jacob Inc. from any liability in connection with the warranty contained herein, and no claim may be made against Ateliers Jacob Inc. in connection with such warranty.

  • No warranty offered by Ateliers Jacob Inc. covers damage to any product resulting from improper, negligent or abusive use or handling, accident, lack of maintenance or any other cause.
  • No warranty offered by Ateliers Jacob Inc. covers damage to any product resulting from normal wear and tear of said product, including discolouration, scratches and yellowing. *See See “Collection – Resistance Level by Attribute” chart for details.
  • No warranty offered by Ateliers Jacob Inc. covers damage to handles or variations in finish when such damage or variations occur one (1) year after delivery.

 

  • No warranty offered by Ateliers Jacob Inc. covers indirect damages suffered by the customer due to a defect or vice in a product, including, but not limited to, loss of time, loss of use or enjoyment, hassle and inconvenience.
  • Unless otherwise specified, no warranty offered by Ateliers Jacob Inc. covers installation and/or delivery charges.
  • No warranty offered by Ateliers Jacob Inc. covers minor defects relating to any product, including those which are not visible or perceptible at a distance of one (1) meter or more.
  • No warranty offered by Ateliers Jacob Inc. covers its products against warping of 1-piece (MDF) and 5-piece doors wider than 24″ or taller than 42″, as well as any urban door wider than 24″ or taller than 72″.
  • No warranty offered by Ateliers Jacob Inc. covers damage caused by excessive temperature, excessive humidity, contact with water, chemical reaction, temperature shock or acts of God.
  • No warranty offered by Ateliers Jacob Inc. covers its opaque lacquer products on MDF and 5-piece wood against microcracking.

PARTENAIRES

Ateliers Jacob Inc. does not offer any warranty on complementary products that come from its partners, such as light fixtures, LED light strips, bins, handles, hardware that may rust and applied latex.

Please refer to our partners’ warranties for any complementary products purchased through Ateliers Jacob inc.

REPLACEMENT POLICY – MATERIAL

Constantly on the lookout for new trends, Ateliers Jacob Inc. offers several collections with distinct characteristics. Carefully studied and selected, they represent the best products on the market today. In the event that Ateliers Jacob Inc. modifies, adds or withdraws products from its offer, the present policy attests to its rights for any modification to it.

1.

In the event that we are called upon to replace a product, we reserve the right to replace the materials originally used with materials of equal or greater quality.

 

2.

In the event that we are called upon to replace a product, we cannot guarantee the parity of the replacement product or the materials used to replace any product. However, we will cooperate with the customer to find a reasonable and mutually agreeable alternative.

3.

In the event that the customer does not make a subsequent effort, Ateliers Jacob Inc. reserves the right to make the final selection of the replacement product.

4.

In the event that the customer wishes to obtain a product other than the one initially installed when replacing a product, the customer agrees to assume any price difference between this other product and the product initially installed.

WARRANTY – COLLECTIONS AND FEATURES

This section presents a summary and pictorial description of the products offered by Ateliers Jacob inc. according to its collections and their distinct characteristics.

The analysis of your needs is a step that must be carried out with care. The tables below are designed to help you make an informed decision based on your desires and needs.

In addition to providing information on our collections, this section will allow you to visualize the different characteristics that define our collections. It is important to refer to it in order to know the maintenance methods that you will have to perform after the installation, according to the different types of materials chosen.

Collection – Attribute Specifications

View THE Document (PDF)

Collection – Resistance Level by Attribute

VIEW THE DOCUMENT (PDF)

CLAIMS

In order to file a claim with Ateliers Jacob Inc. it must be presented according to the following conditions and procedures:

1.

The customer agrees to send their claim to Ateliers Jacob Inc. within thirty (30) days following their knowledge of the event which, according to them, entails the application of a warranty offered by Jacob Workshops Inc. The claim must be written and sent by mail or e-mail to the following address:

By mail: 475, boulevard de Sainte-Marcelle, Saint-Jérôme (Québec) J7Y 2P7.
By e-mail: [email protected]

2.
All claims must contain a sufficiently clear and precise description of the situation and must be accompanied by a copy of the purchase contract or order number. If the customer fails to provide these documents, he/she accepts that there could be additional delays in the processing of his/her request.

3.
Ateliers Jacob Inc. reserves the right to make an inspection visit to the customer’s home in order to evaluate the merits of the claim. The customer undertakes to allow Ateliers Jacob Inc. agents access to the product(s) that are the subject of the complaint;

4.

Following the inspection visit(s) in accordance with the foregoing, Ateliers Jacob Inc. will determine whether the product must be replaced according to an applicable warranty. The decision will be forwarded to the customer as soon as possible.

**If the customer fails to fully respect the above terms and conditions, the claim will be deemed inadmissible by Ateliers Jacob Inc. and the customer will have to formulate a new request respecting these terms and conditions.

CONTACT FORM

ATELIERS JACOB

If you have any questions, queries, or information you wish to send us about our warranty coverage, we will be happy to answer you by communicating with us through the following appropriate channels:

 

TELEPHONE
450.438.3388

 

 

E-MAIL ADDRESS
[email protected]

APPLICATION OF CONSUMER PROTECTION LAWS TO THIS WARRANTY

THIS WARRANTY IS AN ADDITIONAL WARRANTY FROM THE MANUFACTURER IN ADDITION TO ANY STATUTORY WARRANTY THAT MAY BE APPLICABLE UNDER ANY LAW, INCLUDING, WITHOUT LIMITATION, CONSUMER PROTECTION LAW.

FOR GREATER CERTAINTY, NOTHING HEREIN SHALL LIMIT, SUSPEND OR RESTRICT ANY OTHER RIGHTS YOU MAY HAVE UNDER ANY APPLICABLE LAW OR REGULATION.

ATELIERS JACOB